Request My Medical Records
Medical Records
Your medical record includes a summary and documentation of your health history, such as contact information, medications and test results, health insurance information, and allergies. At Bassett Healthcare Network, your medical records are confidential and maintained and released in accordance with applicable laws.
Locations
The following locations are our health information management (HIM) offices, where you can mail your documents or visit in-person:
Main Office
HIM Department
4773 State Highway 28
Cooperstown, NY 13326
Phone: (607) 547-3770
Fax: (607) 547-6949
Email: roi@bassett.org
HIM Department Satellite Offices
All satellite offices have limited in-person services. Please call our main office at (607) 547-3770 for assistance before traveling to a satellite office.
Frequently Asked Questions
Electronically
MyBassett offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health.
For more information, visit the MyBassett Sign Up and FAQ page.
With MyBassett, you can:
- Request medical appointments.
- View your health summary from the MyBassett electronic health record.
- View test results.
- Request prescription renewals.
- Access trusted health information resources.
- Communicate electronically and securely with your medical care team.
Download & Print Forms
You may return these forms by mail, fax, or email to the HIM Department (Main Office).
State law allows us 10 business days to process your request for records. We make every effort to get them to you sooner.
- Electronic Requests: You will not be charged for requests submitted through MyBassett.
- Paper Requests: You may be charged a reasonable cost for records that are sent on paper or CD.
Your MyBassett information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
If you believe you have found incorrect information on an inpatient stay, please complete the Patient Request to Amend Protected Health Information form and return it to the HIM Department (Main Office) in person, by fax, or e-mail.
In general, Bassett Healthcare Network must obtain your authorization to use or disclose protected health information (PHI) unless the Privacy Rule permits or requires use/disclosure. For example, the Privacy Rule explicitly authorizes Bassett Healthcare Network to use and disclose PHI for medical treatment, payment, and health care operations without authorization.
There are three specific situations that require Bassett Healthcare Network to obtain written authorization from a patient (unless classified as an exception or permitted for use/disclosure):
- The use and disclosure of psychotherapy notes.
- The use of disclosure of PHI for marketing.
- Any disclosure of PHI which is a sale.
