Contact O'Connor Hospital
Emergency & Trauma Services Department
- Phone: (607) 746-0300
Patient Information
- Phone: (607) 746-0412
Specialty Clinics
- Phone: (607) 746-0525
Primary Care
- Phone: (607) 746-0550
Administration Office
- Phone: (607) 746-0300
Hospital Pricing / Estimates
- Phone: (607) 547-3480
Medical Records
- Phone: (607) 746-0310
- Fax: (607) 746-0312
Complaint Process
If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:
- The person providing you with the service
- The nurse manager in charge, or the manager of the service involved
If you have a concern that remains unresolved, you may notify our Patient Representative Service at (607) 547-3912 or customer.service@bassett.org.
You may also submit a concern to The Joint Commission through one of the following methods:
- Online
- By fax to: (630) 792-5636
You may also submit a concern by mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1 (866) 815-5540.
