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Contact Bassett Healthcare Network

Choose the location you would like to contact:


Complaint Process

If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:

  • The person providing you with the service
  • The nurse manager in charge, or the manager of the service involved

You may also submit a concern to The Joint Commission through one of the following methods:

  • Online
  • By fax to: (630) 792-5636

You may also submit a concern by mail:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.

Contact Our Team

Call our main switchboard or complete our online webform to contact our team.

Call: 1-800-BASSETT Online Webform